In this article, you will learn about:
To start, make sure you have the following:
How do I reactivate my Credit Hero Score account?
If you want to reactivate your account, to keep your history of credit reports and account data, you must follow these steps.
Important Note: Do not sign up for a new Credit Hero Score account using your existing email address, as that will delete your history of credit reports and historical account data.
Confirm your credit card information
Click on Update Payment Details
Special Scenarios in Reactivation
Reactivation After Chargebacks
If your account was canceled due to a chargeback, follow these steps:
Contact your credit card company to retract the chargeback and obtain written confirmation.
Forward the confirmation to the Credit Hero Score Support Team.
Reimburse the refund and chargeback amounts.
Provide updated payment details to complete reactivation.
Troubleshooting Reactivation Issues
If you encounter issues during reactivation, consider the following:
Login Problems:
Use an incognito/private browser window to avoid autofill issues.
Reset your password if necessary.
Delayed Access:
Reactivation may take up to 24 hours.
If access is still blocked, contact support.
Active Order Not Found:
Contact the Credit Hero Score Support Team to assist with the reactivation.
FAQs
How Long Is My Data Retained?
Your account information and history of credit reports will be available as long as you are using the same email address to reactivate.
Can Someone Else Reactivate My Account?
No, reactivation requires direct confirmation from the account holder. By following these steps and guidelines, you can successfully reactivate your Credit Hero Score account and resume your services.