FAQs & Other Resources
Browse frequently asked questions to make the most of your subscription.
11 articles
My credit score is different than I expected. Why?
How is my credit score calculated?
How can I get my credit report?
How often is my credit report updated?
How do I contact Customer Support?
What is credit monitoring?
How is my credit score used?
What are the benefits of a Credit Hero Score membership?
What should I do if I receive a credit alert?
Why is my report not showing scores from all bureaus?
What is a credit inquiry?