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Why is my report not showing scores from all bureaus?
If you've recently accessed your credit report and noticed that it doesn't display scores from all credit bureaus, you might wonder why this is happening.
We’ve updated the way we display reports and scores. With the new Partial Fulfillment feature, you now have the advantage of receiving available credit scores data even if there is an issue pulling data from one or two of the 3 bureaus.
For example, if there is an issue validating the social security number with Equifax, the import will provide the available data on Experian and Transunion.
This is what a partial report would look like:
It will show N/A for one or two out of the three bureaus.
What should I do if I get a partial report?
In such cases, we recommend contacting the bureau or bureaus that are showing as unavailable in your report.
- Equifax: 1-800-203-7843 or 866-828-5066.
- Experian: 888-397-3742.
- TransUnion: 1-800-916-8800
Once you have rectified the issue with the bureau(s), please contact us by email at firstname.lastname@example.org or by phone at (888) 316-7758. We will be more than happy to reattempt importing your credit report and ensure you receive the complete information as needed.