General

Other Credit Tools

• How do I use the Credit Score Factors tool?
• How do I use the Credit Score Simulator?
• How do I use the Debt Analysis tool?

FAQs & Other Resources

• How can I get my credit report?
• How do I contact Customer Support?
• How is my credit score calculated?
• How is my credit score used?
• How often is my credit report updated?
• My credit score is different than I expected. Why?

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My Account

• How can I customize my dashboard?
• How can I update my password?
• How do I update my account email?
• How do I view my next billing / invoice date?
• Where can I find my account alerts?

Billing

• How can I cancel my account?
• How do I reactivate my Credit Hero Score account?
• How do I update my payment method?

Managing Credit Reports

• How do I order a new report?
• How do I print my credit report?
• How do I view previous reports?
• My credit score did not update. Why?
• Why do I have a credit score of 0, 1, 4?
• Why is my report not showing scores from all bureaus?